Policies

Hessler Forms and Labels - hcfa, cmn, dmerc, jewelry forms, healthcare forms&labels, appraisal, pos, point of sale, watch repair, jewelry repair, jewelry software, greeting cards, gift cards, stationary

106 Susan Drive * Unit #1 * Elkins Park, PA 19027 * Phone: (800) 346-1304

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Policies

Terms and Guarantee's
We fully guarantee the quality of our products. Any defective product maybe returned for exchange (with authorization) for a period of 30 days. Products must be returned in their original packaging with all related parts and materials included and sent to the authorized address.

Guarantee's on special order items including: Non-stock supplies, printing of labels or related forms or promotional products are covered by the specific details with which the order was consummated. These details should be reviewed carefully and must be signed and approved for by the responsible individual with expressed permission to do so. Any error found in an approved order completed to these specifications is nonrefundable. Please contact your sales representative or the sales department at (800) 346-1304.

Returns
Should you wish to return an item to Hessler Forms & Labels, you must first contact our sales service department. A return authorization number (RA#) will be issued so that items can be inspected and assessed.

Returns / Credits will be authorized under the following circumstances:

		Stock forms may only be returned if the form has not been discontinued and/or revised since the order was placed. There is a 15% restocking fee plus shipping costs for the items ordered in error; the client is responsible for shipping the item back to Hessler Forms & Labels undamaged in its original packaging. Forms used by the customer may not be returned for credit.
		Hessler Forms & Labels will not be responsible for any orders that were placed in error by the customer. Customer is responsible for a 15% restocking fee for the items ordered in error; the client is responsible for shipping the item back to Hessler Forms & Labels undamaged in its original packaging. Forms used by the customer may not be returned for credit.
		Items filled in error by Hessler Forms & Labels will be exchanged* at no cost to the customer if reported in 30 days of the order date. (*Exchanges are to be of equal value. If the replacement product is of greater value the customer is responsible for the difference in price.)
		Custom Forms that meet customer approved specifications and/or artwork may not be returned for credit.

Ordering Information

		All orders can be paid with MasterCard, Visa, or American Express Discover credit cards
		Freight charges will be added to all orders (except EZ label web orders)
		All domestic shipments will be sent UPS GROUND (or normal distributor method) unless otherwise notified by the customer at the time of the order. Shipping costs depend on the receiving address.
		If any domestic customer wishes their shipment sent other than UPS, (e.g.: Federal Express) the customer must notify Hessler personnel prior to shipment.
		Export shipments will ship via freight forwarder supplied by the customer.
		Sales tax will be charged on all orders in the state of Pennsylvania. If a company is exempt from sales tax, this information must be supplied at the time the order is placed and a "SIGNED" state authorized "RESALE TAX CERTIFICATE" must be faxed to Hessler Enterprises, Inc. at (215) 663-8839 before the order is processed and must be received before 11:00 am EST the next business day. "NO EXCEPTIONS". (Pennsylvania ONLY!). Exporters please contact us regarding the required tax exempt documents.
		Hessler Enterprises Inc. assumes no responsibility for typographical errors of any kind.
		Hessler Enterprises Inc. reserves the right to change prices at anytime without notice.